Qwerty1979 Posted April 2, 2015 Share Posted April 2, 2015 PinballX has working great until now.I cant load any visual pinball tables then it crashes and gives me this.But i can run them from visual pinball . APPCRASH Application Name: PinballX.exe Application Version: 1.0.0.0 Application Timestamp: 5511f443 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000005 Exception Offset: 0005b852 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1053 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863 the log file says09:59:20.4 2015-04-02: PinballX - Version 1.9809:59:20.6 2015-04-02: Windows 7 Ultimate Service Pack 1 64-bit (3,9443359375GB)09:59:20.6 2015-04-02: Loading Settings09:59:20.6 2015-04-02: Initialize Component09:59:20.8 2015-04-02: Initialize Display09:59:23.8 2015-04-02: Start with windows is set so waiting 5 seconds. Boot Time = 2015-04-02 09:59:0409:59:31.9 2015-04-02: Loading PlugIns09:59:32.3 2015-04-02: Created DirectX BackGlass Window09:59:32.4 2015-04-02: Created DirectX DMD Window09:59:32.5 2015-04-02: Hiding Cursor09:59:32.5 2015-04-02: Hiding Taskbar09:59:32.6 2015-04-02: CPU: Intel® Core i7-4790 CPU @ 3.60GHz09:59:32.6 2015-04-02: GPU 1: AMD Radeon R9 200 Series09:59:32.6 2015-04-02: Displays: 309:59:32.6 2015-04-02: Load Game List09:59:32.6 2015-04-02: Loading Database: Pinball FX209:59:32.6 2015-04-02: Loading Database: Visual Pinball09:59:32.6 2015-04-02: Finding and matching artwork and videos09:59:32.8 2015-04-02: Loading Game Statistics and Scores09:59:33.8 2015-04-02: Loading Surfaces09:59:33.9 2015-04-02: Finished Loading Surfaces09:59:33.9 2015-04-02: Initialize Audio09:59:34.0 2015-04-02: Set Keyboard Controls09:59:34.0 2015-04-02: Initialize Joystick09:59:34.0 2015-04-02: 1 Joystick Attached09:59:34.0 2015-04-02: Started09:59:40.6 2015-04-02: Launch System09:59:40.6 2015-04-02: Waiting for threads09:59:40.6 2015-04-02: Disposing display I have also tried reinstall but it doesnt help Thansk for any help. Link to comment Share on other sites More sharing options...
nullPointer Posted April 3, 2015 Share Posted April 3, 2015 Hi Qwerty1979 and Welcome to the PinballX ForumsSorry to hear about the problem you're experiencing. Unfortunately crashes related to ntdll.dll can be emblematic of environmental issues with Windows, and specifically there can be drivers involved. I know that AMD recently updated their drivers, so that might be one possibility to investigate. I haven't used it in a long time, but Windows Driver Verifier can be a useful tool in this capacity. Likewise it might be helpful to rollback to an earlier version of the driver if that's a possibility for you. Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 17, 2015 Share Posted April 17, 2015 Hi ! I've been having the same issue with one of my cabs that runs an AMD card, did you manage to find any solution qwerty1979 ?¸ It started all of a sudden so I imagine it is indeed linked to an AMD or Windows update...Thanks for the help ! Link to comment Share on other sites More sharing options...
Draco1962 Posted April 17, 2015 Share Posted April 17, 2015 There's been an update or two to PinballX since the original post. I recommend updating to the latest version and providing copies of your pinballx.ini and log.txt files if the issue persists post update.You may want to check about the Web to see if there are any problems related to similar app crashes as related to the latest driver update for your GPU. Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 18, 2015 Share Posted April 18, 2015 Hi! Same thing with 1.99, here is the log : 11:46:53.9 2015-04-18: PinballX - Version 1.9911:46:54.0 2015-04-18: Windows 7 Professionnel Service Pack 1 64 bits (3,9580078125GB)11:46:54.0 2015-04-18: Loading Settings11:46:54.0 2015-04-18: Initialize Component11:46:54.0 2015-04-18: Initialize Display11:46:55.2 2015-04-18: Loading PlugIns11:46:55.4 2015-04-18: Created DirectX BackGlass Window11:46:55.5 2015-04-18: Hiding Cursor11:46:55.5 2015-04-18: Hiding Taskbar11:46:55.6 2015-04-18: CPU: Intel® Core i5-2400 CPU @ 3.10GHz11:46:55.6 2015-04-18: GPU 1: AMD Radeon R7 200 Series11:46:55.6 2015-04-18: Displays: 211:46:55.8 2015-04-18: Load Game List11:46:55.8 2015-04-18: Loading Database: Pinball FX211:46:55.8 2015-04-18: Loading Database: Visual Pinball11:46:55.8 2015-04-18: Loading Database: VP92111:46:55.8 2015-04-18: Loading Database: VPPhysMod11:46:55.9 2015-04-18: Finding and matching artwork and videos11:46:57.9 2015-04-18: Loading Game Statistics and Scores11:46:58.2 2015-04-18: Loading Surfaces11:46:58.4 2015-04-18: Finished Loading Surfaces11:46:58.4 2015-04-18: Initialize Audio11:46:58.4 2015-04-18: Set Keyboard Controls11:46:58.4 2015-04-18: Initialize Joystick11:46:58.9 2015-04-18: 1 Joysticks Attached11:46:58.9 2015-04-18: Started11:47:05.4 2015-04-18: Launch System11:47:05.4 2015-04-18: Waiting for threads11:47:05.4 2015-04-18: Disposing display And the ini file : [Display]Monitor=0rotate=270windowed=Falsewindowwidth=480windowheight=270windowx=659windowy=317PlayFieldBrightness=230WheelTextColor=ffffffffWheelTextOutlineColor=ff000000InfoTextColor=ffffffffInfoTextOutlineColor=ff000000FilterTextColor=ffffffffFilterTextOutlineColor=ff000000MenuColor=ffffa500FullScreenWindowed=False[backGlass]monitor=1x=y=width=1350height=1024[DMD]Enabled=Falsemonitor=1x=0y=0width=900height=300AutoPositionPinMAME=False[FileSystem]EnableFileMatching=True[interface]DesktopModeEnabled=FalseEnableAdditionalDetail=TrueShowSystem=TrueShowRatings=TrueOneClickLaunch=FalseWheelOverlay=3EnableDefaultFilters=False[Audio]StreamVolume=90SampleVolume=90PlaySoundInVideos=True[startup]playsound=Trueplayvideo=TrueStartWithWindows=No[KeyCodes]quit=27left=160right=161select=13rotate=82pageleft=162pageright=223exitemulator=27ingame=80screenshot=109screenshotbackglass=107instructions=73volumedown=109volumeup=107[JoyCodes]quit=10left=0right=1select=2rotate=11pageleft=3pageright=4exitemulator=12ingame=13instructions=14[Text]Line1= Djo ArcadeLine2=Mange De La Marse[FuturePinball]Enabled=FalseWorkingPath=C:\Program Files (x86)\Future Pinball\BAMTablePath=C:\Program Files (x86)\Future Pinball\TablesExecutable=Future Pinball.exeParameters=/open "[TABLEPATH]\[TABLEFILE]" /play /exit /arcaderender /STAYINRAMLaunchBeforeEnabled=TrueLaunchBeforeWorkingPath=C:\Program Files (x86)\Future PinballLaunchBeforeExecutable=FutureDMD.exeLaunchBeforeHideWindow=FalseLaunchBeforeWaitForExit=FalseLaunchAfterEnabled=FalseLaunchAfterWorkingPath=LaunchAfterExecutable=notepad.exeLaunchAfterHideWindow=FalseLaunchAfterWaitForExit=TrueMouseClickFocus=TrueFPRAMPath=C:\Program Files (x86)\Future Pinball\fpRAMLaunchBeforeParameters=table="[TABLEFILE]" close=1[VisualPinball]Enabled=TrueWorkingPath=C:\Program Files (x86)\Visual PinballTablePath=C:\Program Files (x86)\Visual Pinball\TablesExecutable=VPinball.exeParameters=/play -"[TABLEPATH]\[TABLEFILE]"LaunchBeforeEnabled=FalseLaunchBeforeWorkingPath=LaunchBeforeExecutable=notepad.exeLaunchBeforeHideWindow=FalseLaunchBeforeWaitForExit=TrueLaunchAfterEnabled=FalseLaunchAfterWorkingPath=LaunchAfterExecutable=notepad.exeLaunchAfterHideWindow=FalseLaunchAfterWaitForExit=TrueNVRAMPath=C:\Program Files (x86)\Visual Pinball\VPinMame\nvram[ExitScreen]Enabled=TrueEnableExit=TrueEnableShutdown=True[startupProgram]Enabled=FalseWorkingPath=Executable=notepad.exeParamaters=HideWindow=trueWaitForExit=false[ExitProgram]Enabled=falseWorkingPath=Executable=notepad.exeParamaters=HideWindow=FalseWaitForExit=[AttractMode]Enabled=FalseTimer=1ShowFor=15[system_1]Name=Pinball FX2Enabled=FalseWorkingPath=C:\SteamTablePath=C:\Steam\TablesExecutable=PinballFX.exeParameters=[system_2]Name=VP921Enabled=TrueWorkingPath=C:\Program Files (x86)\Visual PinballTablePath=C:\Program Files (x86)\Visual Pinball\TablesExecutable=VPinball921.exeParameters=/play -"[TABLEPATH]\[TABLEFILE]"SystemType=1[AutoExit]Enabled=FalseMinutes=10[Login]Enabled=True[internal]lastselected=Gorgar (Williams 1979)Gorgar (Williams 1979)VisualPinballfilter_year=filter_company=filter_custom=filtername=Tableslastwheelcachematchsize=632278lastwheelcachematchsize2=259928[system_3]Name=VPPhysModWorkingPath=C:\Program Files (x86)\Visual PinballTablePath=C:\Program Files (x86)\Visual Pinball\TablesExecutable=VP_physmod5.exeParameters=/play -"[TABLEPATH]\[TABLEFILE]"Enabled=TrueSystemType=1[setupWizard]EmuPath1=C:\EmulatorsAssetPath1=C:\AssetsRomPath1=C:\RomsDefaultPathPrompt=TrueDownloadDatabasePrompt=TrueDownloadEmulatorPrompt=TrueWizardMode=1CustomArray=SearchArray=SavePosition=FalseSectionIndex=12SearchText=tablepathEmulatorIndex=0EmulatorGroupIndex=0DaphneIndex=0HTMLAppsIndex=0ExternalAppsIndex=0RadioStationsIndex=0NewsFeedsIndex=0MappedDrivesIndex=0SystemIndex=2ShowPanel=FalseFontSize=1WindowState=0WindowSize=980,590WindowLocation=516,187[GameListManager]onlinemode=true[Plugin_1]Enabled=FalseName=PlugInLED.dll[Plugin_2]Enabled=FalseName=PlugInSpeech.dll[Plugin_3]Enabled=FalseName=QuickLaunch (PinballX Edition).dll[Plugin_4]Enabled=FalseName=Xpadder Plugin.dll[General]Language=French Steve Link to comment Share on other sites More sharing options...
Draco1962 Posted April 18, 2015 Share Posted April 18, 2015 I am still leaning towards something off in either of your environments and not PinballX proper. If It was specifically caused by PinballX, we should see many more reports out of our total membership that uses the program. Have you tried an older driver for your GPU as was suggested? Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 18, 2015 Share Posted April 18, 2015 The GPU driver is old, multiple months. It have not been updated.There are other people reporting the same issue : http://www.vpforums.org/index.php?showtopic=30968It looks to be all with Radeon cards, it may explain why it's not reported as often as usually people recommend an nVidia card for the cabinet builds on the forums, so probably less AMD users...It's indeed related with a system update as it stopped working all of a sudden, but trying to revert the last updates did not work either. But I have no other software crashing on the machine either... Link to comment Share on other sites More sharing options...
Tom Speirs Posted April 19, 2015 Share Posted April 19, 2015 Don't really know what is going on but try the attached.PinballX.zip Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 19, 2015 Share Posted April 19, 2015 Thanks for the test Tom.Sadly, not better, log attached : 22:41:50.0 2015-04-18: PinballX - Version 1.9922:41:50.1 2015-04-18: Windows 7 Professionnel Service Pack 1 64 bits (3,9580078125GB)22:41:50.1 2015-04-18: Loading Settings22:41:50.1 2015-04-18: Initialize Component22:41:50.2 2015-04-18: Initialize Display22:41:51.4 2015-04-18: Loading PlugIns22:41:51.6 2015-04-18: Created DirectX BackGlass Window22:41:51.7 2015-04-18: Hiding Cursor22:41:51.7 2015-04-18: Hiding Taskbar22:41:51.8 2015-04-18: CPU: Intel® Core i5-2400 CPU @ 3.10GHz22:41:51.8 2015-04-18: GPU 1: AMD Radeon R7 200 Series22:41:51.8 2015-04-18: Displays: 222:41:52.0 2015-04-18: Load Game List22:41:52.0 2015-04-18: Loading Database: Pinball FX222:41:52.1 2015-04-18: Loading Database: Visual Pinball22:41:52.1 2015-04-18: Loading Database: VP92122:41:52.1 2015-04-18: Loading Database: VPPhysMod22:41:52.1 2015-04-18: Finding and matching artwork and videos22:41:54.4 2015-04-18: Loading Game Statistics and Scores22:41:54.7 2015-04-18: Loading Surfaces22:41:54.9 2015-04-18: Finished Loading Surfaces22:41:54.9 2015-04-18: Initialize Audio22:41:55.1 2015-04-18: Set Keyboard Controls22:41:55.1 2015-04-18: Initialize Joystick22:41:55.6 2015-04-18: 1 Joysticks Attached22:41:55.6 2015-04-18: Started22:42:03.8 2015-04-18: Launch System22:42:03.8 2015-04-18: Waiting for threads22:42:03.8 2015-04-18: Disposing display Link to comment Share on other sites More sharing options...
Tom Speirs Posted April 19, 2015 Share Posted April 19, 2015 Sorry, I've really no idea right now. Link to comment Share on other sites More sharing options...
Draco1962 Posted April 19, 2015 Share Posted April 19, 2015 Guys, let's try this:1. Run SFC scan via an elevated command line. At the command prompt, type SFC /snannow and hit ENTER. You can read about this command here. Take note of any messages that may display in the window. Restart the PC. 2. To re-register ntdll.dll, Click on Start, then Run. Type regsvr32 C:\Windows\System32\ ntdll.dll in the Run field and hit ENTER. Restart the PC 3. You may want to try reinstalling the latest DirectX if you haven't already. Let us know if any of these suggestions work. Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 19, 2015 Share Posted April 19, 2015 Sadly none of the three fixed it... Link to comment Share on other sites More sharing options...
tthurman Posted April 19, 2015 Share Posted April 19, 2015 What catalyst release are you running?A member over in the GameEx General forum seems to have narrowed his crashing problem down to possibly being related to the Raptor client in the full suite catalyst release. If you got it installed it may be worth giving uninstalling it a shot. Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 19, 2015 Share Posted April 19, 2015 Indeed, quitting Raptr (or AMD Gaming evolved as it's called in the tray) fixed it !Thanks a lot to all of you for your support ! Link to comment Share on other sites More sharing options...
tthurman Posted April 19, 2015 Share Posted April 19, 2015 Looks like the zabrin stumbled across the culprit, how odd that it's raptr! Glad I stopped installing this some time ago Thanks for updating us on this! Link to comment Share on other sites More sharing options...
Draco1962 Posted April 19, 2015 Share Posted April 19, 2015 Be sure to share the word on Vpin Forum. Link to comment Share on other sites More sharing options...
SteveTheGeek Posted April 19, 2015 Share Posted April 19, 2015 Yep I did Thanks again ! 1 Link to comment Share on other sites More sharing options...
Qwerty1979 Posted April 20, 2015 Author Share Posted April 20, 2015 Yeah remowed raptr now it works great again thanks! 3 Link to comment Share on other sites More sharing options...
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